Car servicing complaints fall

- 31st July 2009

New research has suggested that car servicing companies have upped their game in terms of customer service.

Figures from Consumer Direct revealed that the overall number of criticisms received by the body about such firms dropped by over four per cent in the first half of this year from 2008.

Issues that were found to attract more complaints among consumers in the UK included mobile phone hardware and contracts, second-hand car transactions with independent dealers and TVs, while the likes of laptops, furniture and broadband providers also raised a number of concerns.

Consumer minister Kevin Brennan said fewer complaints can be "good for business".

He added: "We want to empower consumers so that they are confident about their rights when buying goods and services in shops and via the internet."

Recent research by Consumer Focus found that 94 per cent of car owners would like repair centres to sign up to a recognised code highlighting the minimum standards expected of them.