Testimonial Topic
View the testimonial topic that most suits you or browse all testimonials below;- IN'n'OUT in general
- XPRESS Service
- XPRESS Service Plus
- XPRESS MOT
- Platinum Membership
- XPRESS Valet
- Where can I give some feedback or make some suggestions?
General IN'n'OUT Comments
"Excellent service, good coffee, competitive price, what more could you ask for!" (Martin Greehalgh - Northampton)"It's not often that I'm inclined to proactively offer feedback - but today I have been astounded by the level of service I have just received... from a garage!!!
I felt valued from the moment I arrived and was looked after perfectly throughout - especially nice was not being patronised for being a girl and not really understanding 'car stuff'! So, overall, I'd like to pass on my thanks to the team in Northampton (by B&Q) and rest assured I will be back to IN'n'OUT for all future servicing needs. Thanks!" (Angella Elliot - Northampton)
"I cannot remember the last time I have received service to this standard, the centre is immaculate, the staff are incredibly helpful and polite, they clearly enjoy working here. What an outstanding experience" (Mr Waters - Bristol)
"I think IN'n'OUT are great - speedy but efficient service, friendly staff and all for a fantastic price. I've recommended them to all my friends and family. Great website too." (Samanth De-Lara - Cardiff)
"I would like to commend you on your well mannered team and the efficient service we have received, also on your fab hot chocolate" (Mrs Collins - Bristol)
"As a novice, it's always difficult to take your car to any garage! However, the IN'n'OUT centre manager gave me peace of mind and a chance to understand what was needed for my car" (Anonymous - Cardiff)
"I have used your company a couple of times and it's so refreshing not to be talked down to. Some garages can be very intimidating especially to women but your staff are always polite and cheerful and make me feel valued as a customer. I have total confidence in your company and I know that I would never get "ripped off". Your comfortable waiting room makes the whole experience more pleasant too. Keep up the good work." (Sue Holt - Northampton)
"Well so far so good, a group of mechanics I can trust. I get my list of problems and of I go and hunt a mechanic at a price I am happy with. I can put my car in with total confidence that they are not looking for ghost problems to over-charge me. A breadth of fresh air when it comes to MOT, Servicing. Platinum Service" (Mr D Cerezo - Northampton)
"It is great you can just come in without having to book, it is so convenient. The workshop in clear view so you can always see what is happening to your car. Even the free coffee is good. This is the way it should be. I will defiantly be back" (Mr Parker - Bristol)
"The operational set-up is second to none, what a slick operation!" (Mr John Andrew Wood)
"I used the Wednesbury branch for an XPRESS MOT and XPRESS Service. The staff there were very pleasant and helpful, and the customer lounge was spotless and well appointed with reading material and free coffee. My car was checked and serviced quickly and I appreciated the free valet. I would recommend IN'n'OUT to anyone, they're excellent!" (Mr Andy Mitchell - Wednesbury)
"What a difference IN'n'OUT have made to the car servicing experience. What was once a dreaded chore is now a fantastically priced, friendly, transparent process which makes you feel as if you are a valued customer. No more scribbled bills on oily paper or ridiculous hourly rates, all items and services are clearly priced and any questions are answered in everyday language which further adds to the comfort factor. About time, I'll spread the word!" (David Dobson)
"IN'n'OUT is the only garage I have actually recommended to other people. Why? Because I know know exactly what I am getting, all the staff are good communicators, friendly and obviously enjoying working for you, and the garage is a model of tidiness!" (Dale Gooding)
"The only reason I wouldn't rate IN'n'OUT's service as ten out of ten is because I believe there is always room for improvement." (Andrew Fenton)
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XPRESS Service Comments
A word from Jason Plato, IN’n’OUT Brand Ambassador:"Cut cost not corners. IN’n’OUT Crews are the UK’s best so do what I do and save money, with the XPRESS Service twice a year"
"Had a service, MOT and valet at Bristol today and I am delighted. The service was exceptional and quite surprising being a female in a typically male environment! The site was clean, the service was slick and quick. A pleasure, thank you!" (Steph Warn - Bristol)
"The guys were very helpful and explained fully what they had done in layman's terms so I could understand. They even fitted an extra bulb that had gone that morning. A great service, thanks IN'n'OUT." (Sam Barrett)
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XPRESS Service Plus Comments
A word from Jason Plato, IN’n’OUT Brand Ambassador:"If the car’s been neglected but you want to get it back on track. XPRESS Service Plus gets your engine and fuel system in pristine condition providing more power & more economy – why wouldn’t you?"
"Hi, Just wanted to compliment the staff at your Northampton (Nene Valley branch). They have once again managed to impress with the high level of professionalism towards customer support, technical ability and attention to detail." (Adrian Haughton - Northampton)
"Great price, very quick and a pleasant waiting area. I was asked if i wanted a new air filter, IN'n'OUT didn't just fit it then charge the earth for doing so. I have already recommended you and you threw in a full valet, I will definitely be back when the next service due." (Andrew Wilkes)
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XPRESS MOT Comments
A word from Jason Plato, IN’n’OUT Brand Ambassador:"MOT Failure a worry? Not here .. at IN’n’OUT’s they fix the simple things for free – no questions asked"
"I am a professional driver with over 9 years experience and have used many valet and car service companies in that time. I wanted to thank you for an excellent service with attention to detail on my car yesterday.
It’s very refreshing to enter a car service and valet company and to be welcomed with enthusiasm and commitment to ensure that the customer has a great experience which is not the norm for the Industry. I particularly like the reception area with its spotless minimalistic airy feeling, comfortable sofas, classical music, and premium free coffee on tap. All this add value to the customer experience.
They say that you only have 8 seconds to create a great first impression so please keep up making a great first impression and I shall be using you more in the future." (Russell Hewer - Milton Keynes)
"I went to the Cribbs Causeway location and the customer service was superb. Although my car failed its MOT the Manager (Graham) was so helpful, polite and understanding we were able to solve all the problems within a day. I will certainly be recommending your services to all my friends. Thank you" (Sally McAndrew - Bristol)
"I don't normally do this but I was so amazed with the service and quality provided by your company that I felt the need to tell you! I took my car into your Northampton branch today for an MOT and was delighted with the experience." (Anonymous - Northampton)
“I had my MOT done at IN’n’OUT in Wednesbury near junction 9. The service I received was fantastic. I was kept informed at all times and I have never been so happy for a car to fail MOT! The guys there sourced the quickest repair, replaced bulbs free of charge as detailed and even offered to drop me home. I have since recommended the service to friends and family, and I certainly hope to use your service again.” (Mark Lea - Wednesbury)
"The MOT was quick and the staff very pleasant. It was nice to be able to sit down in a comfortable room, and enjoy either a hot or cold drink if you wanted one. Great service!" (Sarah Russell)
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Platinum Membership Comments
A word from Jason Plato, IN’n’OUT Brand Ambassador:"The quick and easy prepaid service tailored to your needs throughout the year"
"WOW!...You have now got another platinum member (for life). Well done to everyone" (Paul Delataire - Cardiff)
"Where else can you go and buy 2 x Services, 1 MOT, 1 Air Condition Service, 6 Valets and any number of top-up checks for the all-in price of £290 pounds a YEAR? Try the Staff, they are terrific, fantastic and they provide unlimited coffee, tea or chocolate." (Paul Gordon - Northampton)
"After purchasing an XPRESS Service Plus, I have only just come across this feedback area of the site. The service from the staff at the (Northampton) Kettering road garage was 1st class and the person who dealt with me was fantastic. He gave me some details of your Platinum card, and spent some time talking through the benefits. Not only was the information leaflet enough to sell it on its merits, the person who dealt with my car took time to answer my questions. At no time was there any impression of pressurised selling and everything was relaxed.
"I decided to purchase the Platinum card and I am happy with my purchase and the service provided. Happy to recommend to friends and work colleagues." (Jonathan Kerin - Northampton)
"I've taken out Platinum membership and have so far used an XPRESS Service, XPRESS Air con, had an XPRESS MOT, two XPRESS Valets and a few Top-ups. Every time I go, the staff seem very keen to get the job done quickly, the coffee is good and the free wi-fi an added bonus. Keep up the good work." (David Hall - Wednesbury)
"I was most impressed with the efficient service along with the helpful and friendly staff at IN'n'OUT. I love the speed in which you can drop your vehicle off and in less than an hour the vehicle is ready and serviced to a very high standard. I have become a platinum member and would highly recommend IN'n'OUT to anyone." (Nicola Dobson)
"I took our car over to the Northampton centre for an XPRESS Service, XPRESS Air con and XPRESS Valet, I must admit I was very impressed with how quick everything was completed and to such a high standard. We brought the Platinum membership for the first time this year, and we will almost certainly be buying one again next year." (Sarah Russell)
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XPRESS Valet Comments
A word from Jason Plato, IN’n’OUT Brand Ambassador:"Autoglym products and professionally trained teams will make you look like a winner everytime"
"I'm an ex-car valeter myself and I know when a car has been completely cleaned inside and outside and I have to say the guys you have in the Cardiff branch are the best I've used and the price you charge is nothing short of spectacular, I now recommend your service to everyone in my office who has a car!"
"IN'n'OUT were extremely helpful and catered for all our needs. My manager was very happy with the package we purchased, our vehicles will now be very clean, and the drivers will have no excuse now when asked to clean their vehicles." (Health & Safety at Work Ltd)
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