What To Expect When You Visit IN'n'OUT
Fixed Price Menu Any Car:
Removes ambiguity and risk for you, the customer.Convenience:
For you, not us! Our local centres are found at major shopping destinations. Services are all performed without the necessity for an appointment and in the shortest possible time (though sometimes, understandably - there may be a queue).Clarity:
What we do, and how we do it, is in our adverts and on our menu boards, webpages and literature.Honesty and Simplicity:
Anyone can understand what we do and there is no veil of secrecy to fool customers into thinking what we do is complicated. It's not.Loyalty:
We set up our business to generate long-term loyalty from you. That's good for us all as in any aspect of business or life, allowing us to make long-term investments to expand the services we offer you. This is what I like to call a 'virtuous circle'.Absolute Care:
IN'n'OUT Centres are the best staffed, equipped, and most comfortable you'll find. I guarantee it.Quality:
We use only the best products from Castrol, BOSCH, Autoglym and others - and we never substitute with cheap alternatives. Anything we put in (or on) your car will be at least as good as your vehicle manufacturer's recommendations and often exceeded.Advice and Availability:
Our communications systems are set up so that you always have access to human beings who understand customer service and who are probably shareholders in the company (90% of our employees are). So it's in their interest to satisfy your requirements meaning you get what you want when you want it.Commitment:
If we ever do you wrong in any way we will resolve it immediately and completely.Consistency:
These features are to be found at all our IN'n'OUT Service Centres and XPRESS MOT Centres.All the Best,
Lee C Stonehouse
CEO