IN’n’OUT Services Limited Privacy Policy

1^st February 2008

1. Introduction

We are IN’n’OUT Services Limited and our registered office is at Silverstone Innovation Centre, Silverstone Circuit, Silverstone, Northamptonshire, NN12 8GX. Our registered company number is 5263430. All references to “we”, “our” or “us” refer to IN’n’OUT Services Limited. We operate the website at the address www.in-n-out.co.uk.

“Personal information” refers to any information which refers to you personally, such as your name, e-mail address and postal address. Please read the following privacy policy to understand how we use your personal information after it has been collected by us.  Please read through this Privacy Policy before submitting any of your personal information to us.  You do not need to submit any of your personal information when browsing our Website.

If you have any questions about this Privacy Policy at any time, please contact us at info@in-n-out.co.uk.

This privacy policy may be updated from to time.  The date of the most recent revisions will appear on this page so please visit this privacy policy each time before you submit your personal information.

2. When do we collect personal data and why?

We collect personal information from you when you create an account to become a member of our community and when you wish to contact us by email or receive opt-in newsletters and reminder alerts

Create an Account

Creating an account allows you to provide us with information about your vehicle in advance, which enables us to register you more quickly when you visit one of our service centres to have your car serviced. You may create an account by filling in a form with your personal details and some details about your car. We also use this form to ask you whether you would like to receive our Newsletter, information about our products and services by email, sms text or post. If so, please click the relevant boxes. We will only communicate with you by these means if you have consented. Please note that your answers in this respect do not affect the creation of your account with us.  

Once you have created your account, you may wish to sign up to our MOT alert service. You can do this when giving your car details by ticking the box for sms, email (or both) and we will send you an email two weeks before your MOT is due.

Please note that the creation of the account does not automatically book an appointment to have your car serviced. To book an appointment, please call us or come in to one of our service centres, our contact details can be found by clicking “Where we are” on the website.

Contact us

We will be very happy to answer any query from you at any time. You may contact us by clicking “Contact Us” on the website. There will be a brief form for you to fill in your name, email address and your comment or question. After this first contact, we may wish to send you information about us. Therefore, we will use this form to ask you whether you would like to receive our Newsletter, information about our products and services by email or sms text. In the event that you wish to receive these, please click the relevant boxes. We will only send these communications if you have consented. Please note that if you choose not to receive commercial information from us, we will only process your data to answer your query and we will delete it from our database once the query has been addressed.

Opt-out

You will be able to withdraw your consent to receiving commercial communications by email, sms text and post at any time. You can do this at no cost by sending an email to unsubscribe@in-n-out.co.uk or a letter to the following address: Silverstone Innovation Centre, Silverstone Circuit, Silverstone, Northamptonshire, NN12 8GX. Please quote “Unsubscribe” when you write to us for this reason. This will help us to process your request. Every commercial communication that you receive from us will remind you of your right to withdraw your consent, and how to do so.        

3. What personal information do we collect from you?

We may collect the following personal information from you:

- name

- email address

- telephone number

- vehicle registration number

- name of other drivers of your vehicle

By giving us the names of other people that are authorised drivers of your vehicle, you guarantee that you have previously been authorised by them both to provide their personal details and that they have consented to receive commercial communications from us. You can update the information on your account at any time. So, please, refrain from giving us anyone’s details until you have been authorised to do so.  

4. Who do we pass your information to? 

We may share personal information collected via the Website within our corporate group, our associates and our service providers only for the purposes of managing your account, your queries and requests and for fulfilling the services we may provide to you in the future. You may sometimes be contacted with a request to provide feedback about us and about how we can improve.

Otherwise, we will only disclose personal information to government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf.

5. International transfers of personal information

On the basis that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data across international boundaries. Therefore, by browsing the website and submitting personal information to us, you acknowledge our processing of your personal information on this basis.

6. Cookies

When you view our website we may store information on the hard drive of your computer in the form of a "cookie" (essentially a small text file). Cookies allow us to tailor the website to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the website, which could allow us to customise your next visit. However, cookies do not allow us access to the rest of your computer and we do not use them to collect personal information about you.

Most internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the Website.

7.  Linking to other websites

The website may contain hyperlinks to websites owned and operated by third parties.  These websites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

8.  IP Addresses

We sometimes study visitor trends because we want to maximise our users’ experience when visiting the website. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were viewed and the length of your visit.  Analysis software is used to generate reports which help us to learn more about how we can enhance your experience.  This information is not used to develop a personal profile of you.  The log files are regularly purged.

An IP address is a number designated for your computer by your internet service provider to provide access to the internet.  Generally, an IP address will change every time your computer connects to the internet.  However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed identifiable.  This could occur because by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not collect.